Check Reorder

Need more personal checks?
Reordering is easy.

Once the Bank has ordered your first set of checks, you can reorder them by clicking on the link below:

Reorder Checks

Please contact us at (615) 327-9787 if you need assistance with your check ordering.

 

ball point pen getting ready to write out a check

Please Note:  Only check reorders can be placed through the link above for security reasons.


 

young woman holding out phone with new digital banking login screen

Digital Banking

New features include Card Swap, eBills, enhanced person to person payments, and the ability to add external bank accounts and customize your dashboard. You will also enjoy improved budgeting tools and an overall enhanced and more efficient desktop and mobile app experience.

 

Financial Calculators

Home Financing

Select your financial calculator below to begin.

One or more of the fields is not filled out.

The date you have entered is invalid!

The amount of time is too large to compute!

The amount is too large to compute!

Percentages cannot exceed 100

How long you plan to keep the property must be less than or equal to the new loan term

Your down payment exceeds the home price

Refinancing Calculator

Refinancing at a lower rate has the potential to save you thousands of dollars in the long run. However, for refinancing to be worth it, the savings in interest must be greater than the fees (i.e. points, closing costs) involved with the refinancing process. The refinancing calculator will take these fees into consideration and tell you how much you could save (or lose) should you decide to refinance at a lower rate.

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Existing Loan

Existing Loan Original Loan Amount
Existing Loan Original Mortgage Length
Existing Loan Date of Loan
Existing Loan Current Interest Rate

New Loan

Existing Loan Amount you wish to cash out upon refinance
Existing Loan New Interest Rate
Existing Loan Points
Existing Loan Fees and Closing Costs
Existing Loan New loan term

Other Information

Existing Loan How long will you keep this property

Fixed Rate Mortgage Calculator

Given the information on your fixed rate mortgage, the fixed rate mortgage calculator will determine how much your mortgage payments will be.

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Loan Information

Fixed Rate Mortgage Home Price
Fixed Rate Mortgage Down Payment
Fixed Rate Mortgage Loan Term
Fixed Rate Mortgage Interest Rate
Fixed Rate Mortgage Payment Frequency

Adjustable Rate Mortgage Payments Calculator

Calculates the payments and interest on your adjustable rate mortgage.

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Loan Information

Adjustable Rate Mortgage Home Price
Adjustable Rate Mortgage Loan Down Payment
Adjustable Rate Mortgage Loan Term
Adjustable Rate Mortgage Beginning Interest Rate
Adjustable Rate Mortgage Rate Cap (Life Rate Cap)
Adjustable Rate Mortgage Maximum First Interval Rate Increase
Adjustable Rate Mortgage Maximum Subsequent Interval Rate Increase
Adjustable Rate Mortgage Months Before First Rate Increase
Adjustable Rate Mortgage Months Between Subsequent Rate Increases

Balloon Mortgage Payment Calculator

A balloon mortgage consists of paying smaller amounts at first, and then paying the a large portion of the mortgage at one time. This will show you the amount needed for a mortgage with a balloon payment.

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Balloon Mortgage Home Price
Balloon Mortgage Down Payment Amount
Balloon Mortgage Amortized Over
Balloon Mortgage Current Interest Rate
Balloon Mortgage Balloon Payment After

Rent or Buy Decision Calculator

Buying a home is a huge life decision. The rent or buy calculator compares the cost of renting or buying given a certain time period

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Rent Information


Rent Information Monthly Rent
Rent Information Monthly Renter's Insurance
Rent Information How Much Will Rent Increase Each Year?

Purchase Information


Purchase Information Home Price
Purchase Information Down Payment
Purchase Information Interest Rate
Purchase Information Loan Term
Purchase Information Points
Purchase Information Closing Cost for Buying

Home Information


Purchase Information Annual Property Taxes
Purchase Information Average Monthly Maintenance
Purchase Information Monthly Homeowner's Insurance
Purchase Information How Much Will Your Home Appreciate each Year?
Purchase Information Other Monthly Costs (Association dues, etc...)

Personal Information


Purchase Information State and Federal Tax Rate
Purchase Information Investment Rate of Return (or Bank Account Savings Rate)
Purchase Information How Long Will You Stay at this Property?

Sale Information


Purchase Information Real Esatate Agent Commission
Purchase Information Closing Cost for Selling

Mortgage Comparison Calculator

The mortgage comparison calculator gives you financial statistics on different types of loans.

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Loan Information

Mortgage Comparison Loan ID 1
Mortgage Comparison Loan ID 2
Mortgage Comparison Loan ID 3
Mortgage Comparison Down Payment 1
Mortgage Comparison Down Payment 2
Mortgage Comparison Down Payment 3
Mortgage Comparison Loan Term 1
Mortgage Comparison Loan Term 2
Mortgage Comparison Loan Term 3
Mortgage Comparison Interest Rate 1
Mortgage Comparison Interest Rate 2
Mortgage Comparison Interest Rate 3
Mortgage Comparison Points 1
Mortgage Comparison Points 2
Mortgage Comparison Points 3
Mortgage Comparison Other Fees 1
Mortgage Comparison Other Fees 2
Mortgage Comparison Other Fees 3
Mortgage Comparison Loan Type 1
Mortgage Comparison Loan Type 2
Mortgage Comparison Loan Type 3
Mortgage Comparison Adjustable Type 1
Mortgage Comparison Adjustable Type 2
Mortgage Comparison Adjustable Type 3
Mortgage Comparison Maximum Initial Rate Adjustment 1
Mortgage Comparison Maximum Initial Rate Adjustment 2
Mortgage Comparison Maximum Initial Rate Adjustment 3
Mortgage Comparison Maximum Subsequent Rate Adjustment 1
Mortgage Comparison Maximum Subsequent Rate Adjustment 2
Mortgage Comparison Maximum Subsequent Rate Adjustment 3
Mortgage Comparison Anticipated Rate Cap 1
Mortgage Comparison Anticipated Rate Cap 2
Mortgage Comparison Anticipated Rate Cap 3

All Loans

Mortgage Comparison Home Price
Mortgage Comparison Your Income Tax Rate
Mortgage Comparison How Long Will You Stay in this House(Years)?

Payment Plans

You can save a lot of money if you increase your monthly mortgage payment in order to pay it off faster. Find out how much you could save over the life of your loan.

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Loan Information

Payments Plans Original Loan Amount
Payments Plans Original Mortgage Length
Payments Plans Date of Loan
Payments Plans Current Interest Rate
Payments Plans Date of First Extra Payment
Payments Plans Additional Payment Amount and Payment Type

Mortgage Qualification

Estimates a loan amount that you could qualify for.

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Income


Mortgage Qualification Combined Gross Annual Income

Monthly Expenses


Mortgage Qualification Minimum Monthly Credit Card Payments
Mortgage Qualification Car Payments
Mortgage Qualification Other Fixed Monthly Debt Expenses

Loan Information


Mortgage Qualification Down Payment
Mortgage Qualification Interest Rate
Mortgage Qualification New Loan Term

Payment Information


Mortgage Qualification Monthly Insurance and Other Costs
Mortgage Qualification Monthly Association Dues (If Any)
Mortgage Qualification Annual Property Tax

Home Affordability

Computes the most expensive house you can buy.

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Monthly Payment Information

Home Affordability Highest Payment You can Afford (Include all Taxes, Fees, Dues, Insurance, etc...)

Payment Breakdown


Home Affordability Monthly Insurance and Other Costs
Home Affordability Annual Property Tax
Home Affordability Monthly Associations Dues (If Any)

Loan Information


Home Affordability Down Payment
Home Affordability Loan Term
Home Affordability Interest Rate

Personal Information


Home Affordability Combined State and Federal Tax Rate

Loan Consolidation

Factors in the costs and benefits of consolidating your debts to determine whats the financially best way to pay them off.

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Loans

Add Row Remove Row
Loan Balance 0
Loan Payment 0
Loan Interest Rate 0

Credit Cards

Add Row Remove Row
Credit Card Remaining Amount 0
Credit Card Rate 0

Consolidated Loan

Consolidated Loan Interest Rate:
Consolidated Loan Term:
Consolidated Loan Fees:
Consolidated Loan Points(%):
Consolidated Loan Savings Rate(%)):
Consolidated Loan Invest(%):
Calculator Information

The monthly payment calculated factors in both the principal and interest. It does not factor in other mortgages costs such as annual property tax, HOA fees, PMI, etc.


Calculator Disclaimer

These financial calculators are made available as tools for your independent use. We cannot and do not guarantee their accuracy or their applicability to your circumstances. We encourage you to seek advice from qualified professionals regarding personal finance issues.

Personal Financing

Select your financial calculator below to begin.

One or more of the fields is not filled out.

The date you have entered is invalid!

The amount of time is too large to compute!

The amount is too large to compute!

Percentages cannot exceed 100

How long you plan to keep the property must be less than or equal to the new loan term

Your down payment exceeds the home price

Car Affordability

Calculates the most expensive car you can afford.

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Financial Information

Car Affordability Highest Monthly Payment you can Afford
Car Affordability Down Payment(%)
Car Affordability Trade-in Value (If Any)
Car Affordability Loan Term
Car Affordability Interest Rate

Credit Card Payoff

Determines how long it will take to pay off credit card debt.

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Card Information

Credit Card Payoff Current Balance
Credit Card Payoff Monthly Payment
Credit Card Payoff Interest Rate

Saving for College

Calculates a monthly savings amount in order to reach your college savings goal.

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College Financial Information

Saving for College Today's Yearly Tuition
Saving for College Years of College
Saving for College Amount you Have Now
Saving for College Years Until College Begins
Saving for College Expected Interest Rate
Saving for College Expected Inflation Rate

Big Purchase

Computes how much money you will need to save each month in order to purchase something big.

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Financial Information

Big Purchase After-Tax amount savings goal
Big Purchase Amount you have now
Big Purchase How long will you save
Big Purchase Expected Interest Rate
Big Purchase Income Tax Rate

Borrowing

Based on your financial details, the borrowing calculator determines how much money you can feasibly borrow and pay back.

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Financial Information

Borrowing Payment Amount
Borrowing Number of Payments
Borrowing Interest Rate

Loan Rates

Given loan information, determines the interest rate on that loan.

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Loan Information

Loan Rates Purchase Price
Loan Rates Down Payment Amount
Loan Rates Payment Amount
Loan Rates Loan term

Paying Off a Loan

Determines how long it will take you to payoff a loan.

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Loan Information

Paying Off a Loan Purchase Price
Paying Off a Loan Down Payment Amount
Paying Off a Loan Payment Amount
Paying Off a Loan Interest Rate

Loan Payments

Determines the monthly payment on a loan with a fixed rate.

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Loan Information

Loan Payments Purchase Price
Loan Payments Down Payment Amount
Loan Payments Loan Term
Loan Payments Interest Rate

Car Purchasing

Helps decide if an Auto Loan or Home Equity Loan is best for purchasing a car.

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Auto Loan Information


Car Purchasing Price (pre tax)
Car Purchasing Loan term
Car Purchasing Interest Rate
Car Purchasing Cash Down
Car Purchasing Fees
Car Purchasing Sales Tax Rate
Car Purchasing Trade Allowance
Car Purchasing Amount Owed on Trade

Home Equity Loan Information


Car Purchasing Home Equity Loan Interest Rate
Car Purchasing Home Equity Loan Closing Costs
Car Purchasing Home Equity Loan Federal Tax Rate
Car Purchasing Home Equity Loan State Tax Rate

Debt Elimination

This calculator helps you evaluate various strategies for paying off your debt. When one debt is paid off, the payment amount normally applied to that debt is made available for use against another debt. This is referred to as the rollover strategy. Add an additional monthly payment for debt reduction to accelerate the payoff.

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Debt Information

Add Row Remove Row
Debt Elimination Type 0
Debt Elimination Creditor 0
Debt Elimination Interest Rate 0
Debt Elimination Current Balance 0
Debt Elimination Amount You Pay 0
Debt Elimination Minimum Amount 0
Debt Elimination Additional Monthly Payment for Debt Reduction

Debt Payoff Strategy

For the lease expensive debt payoff strategy, choose HIGHEST RATE FIRST and USE MINIMUM AMOUNT DUE

Debt Elimination Debt Payoff Order
Debt Elimination Minimum Amounts
Calculator Information

The monthly payment calculated factors in both the principal and interest. It does not factor in other mortgages costs such as annual property tax, HOA fees, PMI, etc.


Calculator Disclaimer

These financial calculators are made available as tools for your independent use. We cannot and do not guarantee their accuracy or their applicability to your circumstances. We encourage you to seek advice from qualified professionals regarding personal finance issues.

Investment Financing

Select your financial calculator below to begin.

One or more of the fields is not filled out.

The date you have entered is invalid!

The amount of time is too large to compute!

The amount is too large to compute!

Percentages cannot exceed 100

How long you plan to keep the property must be less than or equal to the new loan term

Your down payment exceeds the home price

Portfolio Yield

Enter each transaction from your investment portfolio and determine your percentage yields before and after fees and taxes.

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Portfolio Information

Portfolio Yield Starting Date
Portfolio Yield Starting Balance
Portfolio Yield Ending Date
Portfolio Yield Ending Balance

Transaction History

Add Row Remove Row
Transaction Date 0
Transaction Amount 0
Transaction Type 0
Transaction Fee 0
Transaction Tax 0
Transaction Cost basis 0

Saving to be a Millionaire

Estimates a monthly deposit amount in order to save to a million dollars.

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Financial Information

Millionaire Saving Starting Balance
Millionaire Saving How long will you save
Millionaire Saving Rate of Return
Millionaire Saving Income Tax Rate

Investment Yield

Determines the return rate on an investment.

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Investment Information

Investment Yield Original Investment Date
Investment Yield Original Investment Amount
Investment Yield Investment Date on Which the Investment was Sold
Investment Yield Amount for Which the Investment was Sold
Investment Yield Compounding Period

Future Worth

Determines the present value of an asset with a known future value.

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Financial Information

Financial Present Date
Financial Future Date
Financial Future Value
Financial Rate of Return
Financial Compounding Period

Future Investment

Computes what an amount invested today will be worth at some point in the future.

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Investment Information

Future Investment Present Date
Future Investment Future Date
Future Investment Present Value
Future Investment Rate of Return
Future Investment Compounding Period

Time Savings

Compute the total amount you would be able to save with monthly deposits.

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Financial Information

Time Savings Balance on Start Date
Time Savings Deposit Amount
Time Savings Rate of Return
Time Savings Number of Years

Needed Rate

Compute the rate of return you would need to reach your savings goal.

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Financial Information

Needed Rate Balance on Start Date
Needed Rate Deposit Amount
Needed Rate Savings Goal
Needed Rate Length of Time

Initial Savings

Compute how much money you would need to start with to reach a savings goal.

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Financial Information

Initial Savings Deposit Amount
Initial Savings Rate of Return
Initial Savings Goal
Initial Savings Length of Time

Monthly Savings

Computes the monthly deposit amount needed to reach a savings goal.

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Financial Information

Monthly Savings Balance on Start Date
Monthly Savings Rate of Return
Monthly Savings Savings Goal
Monthly Savings Number of Years
Calculator Information

The monthly payment calculated factors in both the principal and interest. It does not factor in other mortgages costs such as annual property tax, HOA fees, PMI, etc.


Calculator Disclaimer

These financial calculators are made available as tools for your independent use. We cannot and do not guarantee their accuracy or their applicability to your circumstances. We encourage you to seek advice from qualified professionals regarding personal finance issues.

Retirement Financing

Select your financial calculator below to begin.

One or more of the fields is not filled out.

The date you have entered is invalid!

The amount of time is too large to compute!

The amount is too large to compute!

Percentages cannot exceed 100

How long you plan to keep the property must be less than or equal to the new loan term

Your down payment exceeds the home price

Traditional vs. Roth

Which is better, a Traditional IRA or a Roth IRA? Traditional IRAs offer tax-deferred earnings and tax-deductible contributions. Roth IRAs offer tax-free earnings, but contributions are not deductible.

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IRA Information

Traditional vs. Roth Current Traditional IRA amount
Traditional vs. Roth Current tax bracket
Traditional vs. Roth Retirement tax bracket
Traditional vs. Roth Estimated investment rate of return
Traditional vs. Roth How much do you plan to save each year
Traditional vs. Roth Amount Saved is
Traditional vs. Roth Maximum IRA sheltered contribution
Traditional vs. Roth How many years until you retire

Traditional IRA

Use this calculator to compute the amount you can save in a tax-deferred Traditional IRA. Contributions to your Traditional IRA are usually tax deductible now, but you pay taxes when you withdraw the funds in retirement.

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IRA Information

Traditional IRA Annual Deposit Amount
Traditional IRA Number of Years to Save
Traditional IRA Rate of Return
Traditional IRA Income Tax Rate

Roth IRA

Use this calculator to compute the amount you can save in a Roth IRA where you pay taxes on your income now, but withdraw the funds tax-free in retirement. Because this is a Roth IRA, your contribution limit is after taxes and your effective contribution limit is higher than a Traditional IRA. This calculator allows you to enter your annual deposit amount in "Before Tax" dollars so that the after tax deposit amount is automatically computed for you.

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IRA Information

Roth IRA Annual Deposit Amount
Roth IRA Deposit amount is
Roth IRA Current Tax Rate
Roth IRA Number of Years to Save
Roth IRA Rate of Return

Retirement Savings

Use this calculator to find out how long you can make recurring withdrawals of a specified amount from your savings account.

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Financial Information

Retirement Savings Start Balance
Retirement Savings Withdrawal Amount
Retirement Savings Rate of Return
Retirement Savings Compounding Period

Retirement Rate

Use this calculator to find out what rate of return you would need to make recurring withdrawals of a specified amount from an account.

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Financial Information

Retirement Rate Starting Balance
Retirement Rate Withdrawal Amount
Retirement Rate Number of Withdrawals
Retirement Rate Withdrawal Period

Retirement Funding

Use this calculator to find out how much money you must have in your savings account to make recurring withdrawals of a specified amount.

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Financial Information

Retirement Funding Withdrawal Amount
Retirement Funding Rate of Return
Retirement Funding Number of Withdrawals
Retirement Funding Withdrawal Period

Monthly Spending

Use this calculator to compute how much you will be able to regularly withdraw from your savings account before you run out.

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Financial Information

Monthly Spending Starting Balance
Monthly Spending Rate of Return
Monthly Spending Number of Withdrawals
Monthly Spending Withdrawal Period
Calculator Information

The monthly payment calculated factors in both the principal and interest. It does not factor in other mortgages costs such as annual property tax, HOA fees, PMI, etc.


Calculator Disclaimer

These financial calculators are made available as tools for your independent use. We cannot and do not guarantee their accuracy or their applicability to your circumstances. We encourage you to seek advice from qualified professionals regarding personal finance issues.

Lease Financing

Select your financial calculator below to begin.

One or more of the fields is not filled out.

The date you have entered is invalid!

The amount of time is too large to compute!

The amount is too large to compute!

Percentages cannot exceed 100

How long you plan to keep the property must be less than or equal to the new loan term

Your down payment exceeds the home price

Affordable Lease

This calculator computes the amount you can afford to lease.

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Lease Information

Affordable Lease Payment Amount
Affordable Lease Rate
Affordable Lease Residual Amount
Affordable Lease Term
Affordable Number of Advance Payments

Lease Residual

This calculator computes the residual to satisfy a known payment amount, number of payments, lease rate, and lease amount.

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Lease Information

Lease Residual Lease Amount
Lease Residual Payment Amount
Lease Residual Lease Rate
Lease Residual Lease Term
Lease Residual Number of Advance Payments

Lease Payments

This calculator computes the payment amount necessary to satisfy a known lease amount, lease rate, residual amount, and number of payments.

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Lease Information

Lease Payments Lease Amount
Lease Payments Lease Rate
Lease Payments Residual Amount
Lease Payments Lease Term
Lease Payments Number of Advance Payments

Lease Rate

This calculator computes the lease rate based on a known payment amount, lease amount, residual amount, and lease term.

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Lease Information

Lease Rate Lease Amount
Lease Rate Payment Amount
Lease Rate Residual Amount
Lease Rate Lease Term
Lease Rate Number of Advance Payments

Equipment Affordablity

This calculator computes the amount you can afford to lease.

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Lease Information

Equipment Affordablity Payment Amount
Equipment Affordablity Lease Rate
Equipment Affordablity Residual Amount
Equipment Affordablity Lease Term
Equipment Affordablity Number of Advance Payments
Equipment Affordablity Compounding Period

Equipment Residual

This calculator computes the residual to satisfy a known payment amount, number of payments, lease rate, and lease amount.

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Lease Information

Equipment Residual Lease Amount
Equipment Residual Payment Amount
Equipment Residual Payment Amount
Equipment Residual Lease Term
Equipment Residual Number of Advance Payments
Equipment Residual Payment Period

Equipment Payments

This calculator computes the payment amount necessary to satisfy a known lease amount, lease rate, residual amount, and number of payments

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Lease Information

Equipment Payments Lease Amount
Equipment Payments Lease Rate
Equipment Payments Residual Amount
Equipment Payments Lease Term
Equipment Payments Number of Advance Payments
Equipment Payments Payment Period

Equipment Lease Rate

This calculator computes the payment amount necessary to satisfy a known lease amount, lease rate, residual amount, and number of payments.

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Lease Information

Equipment Lease Amount
Equipment Lease Payment Amount
Equipment Lease Residual Amount
Equipment Lease Rate Term
Equipment Lease Number of Advance Payments
Equipment Lease Payment Period
Calculator Information

The monthly payment calculated factors in both the principal and interest. It does not factor in other mortgages costs such as annual property tax, HOA fees, PMI, etc.


Calculator Disclaimer

These financial calculators are made available as tools for your independent use. We cannot and do not guarantee their accuracy or their applicability to your circumstances. We encourage you to seek advice from qualified professionals regarding personal finance issues.

Credit Score

Your credit score is derived from a system used by lenders in order to approve you for credit. The scoring is calculated through analysis of your history as a bill-payer. Your score represents creditworthiness in the eyes of creditors. The score lets the inquiring lender gauge the likelihood they’ll be repaid. Credit reports are also evaluated for some jobs, insurance policies, and utility providers.

Chart of What makes up your credit score - 35% is Payment History, 30% is Accounts Owed, 10% is New Credit, 15% is Type of Credit used, 10% is Length of credit History. laid out in a circle chart
The following factors make up your credit scores:
  • Type and number of accounts open
  • Timely bill payment
  • Amount of available credit used
  • Whether you have collections
  • Debt amounts outstanding
  • The overall age of credit accounts

For practical answers to questions about credit reports, credit score, and the importance of protecting personal credit histories, visit the following link:

https://www.federalreserve.gov/newsevents/

Credit Repair and How to Obtain your Credit Report

If you are trying to get your credit on the right track, the Federal Trade Commission website offer valuable information on credit repair.  To learn more, read their article on “Credit Repair: How to Help Yourself.

As you start the credit repair process, you may want to obtain a copy of your credit report.  Under Federal law, you are entitled to obtain a copy from all three credit reporting agencies – Experian, Equifax, and TransUnion – every 12 months.  Visit the AnnualCreditReport.com website to get your copy today.

  • free copy of their credit report annually from each of the three credit reporting agencies, but you must go through the Federal Trade Commission’s website at www.annualcreditreport.com, or call 1-877-322-8228.
  • Lock up your checkbook, account statements, and other sensitive information when others will be in your home.
  • Get to know your banker and build a relationship with the people who handle your finances. They can look out for any suspicious activity related to your account.
  • Never pay a fee or taxes to collect sweepstakes or lottery “winnings.”
  • Check references and credentials before hiring anyone. Don’t allow workers to have access to information about your finances.
  • Pay with checks and credit cards instead of cash in order to keep a paper trail.
  • Trust your instincts. Exploiters and abusers often are very skilled. They can be charming and forceful in their effort to convince you to give up control of your finances. Don’t be fooled—if something doesn’t feel right, it may not be right. If it sounds too good to be true, it probably is.

Tools & Resources

graduation cap icon
Financial Education

The financial landscape is constantly evolving, which can make it challenging for you to stay informed about the latest financial topics and best practices for financial safety.

At Citizens Bank, your financial success is our top priority. This means we take pride in helping you stay up-to-date on current financial issues and best practices for online safety. We want to give you the tools and resources you need to help you be fully financially informed.

The following financial resources were compiled with you in mind. Whether you’re looking to learn more about managing your finances, or want to know more about online user safety, the following resources are a great place to start. Click on any of the follow tabs below to begin learning.

Money

Are you looking to learn more about basic personal financial management? For tips on managing your money, click on the following links.

mymoney.gov

Money Smart

Building Wealth

Fraud and ID Theft

Everyone is subject to becoming a victim of fraud and identity theft. Use the following links to learn about the precautions you can take to help keep your identity safe.

Don’t be an online victim

It’s important to know the steps you can take to protect your personal information. The following articles will help you understand how to protect your financial information.

Protecting your checking account

 

Fee Schedule

View the Fee Schedule

Fee Schedule

This Fee Schedule will become effective July 16, 2021

ATM

Official Check

Safe Deposit Box

Overdraft Services

The bank will waive or refund overdraft/returned item fees if the account is overdrawn $10.00 or less after all transactions are posted for the day.

An Overdraft Fee is charged when the item is paid.  A Returned Item (also known as Non-Sufficient Funds or NSF) Fee is charged when the item is returned unpaid.

Bill Pay Service

External Transfers through Online Banking

Wire Transfer (Domestic & International)

Additional Services & Fees

Dormant Accounts

Demand Deposit Accounts with no activity for 12 consecutive months will considered Dormant.  A $5.00 monthly fee will be assessed if the balance in the account falls below $500.00 any day of the month.

Savings Accounts with no activity for 24 consecutive months will be considered Dormant.  A $5.00 monthly fee will be assessed if the balance in the account falls below $500.00 any day of the month.


Fraud Resource Center

The financial landscape is constantly evolving, which can make it challenging for you to stay informed about the latest financial topics and best practices for financial safety. Check out a few tips we have on preventing fraud and identity theft

Prevent Fraud & ID Theft
Passwords

The National Institute of Standards and Technology (NIST) recommends that passwords should be “easy to remember” but “hard to guess.”

NIST guidance recommends the following for passwords:

  • An eight character minimum and 64 character maximum length
  • Use a special characters (but not a requirement)
  • Do not use sequential and repetitive characters (e.g. 12345 or aaaaaa)
  • Do not use context specific passwords (e.g. the name of the site, etc.)
  • Do not use commonly used passwords (e.g. p@ssw0rd, etc.)
  • Do not reuse previously breeched passwords

Click here to read the full guidelines.

Online Banking

Remember to log off after viewing your bank account activity online.

Do not register a computer for repeated use if you are using a public computer or someone else’s computer to access online banking or other websites that contain sensitive or personal information.

PIN

Keep your debit card PIN confidential. If you have shared your PIN for any reason, stop by your local branch and have your PIN changed.

When using your debit card, select credit when possible. This lessens the chances of someone tracking your PIN and accessing your financial information, and it enables consumer protections provided by Regulation E.

Avoid Financial Scams

Use extreme caution when you receive a phone call or text asking for personal information such as your social, or any information pertaining to your finances.

In case Citizens Bank’s fraud prevention team needs to contact you, it’s always a great idea to ensure we always have your current email address and phone number(s) on file. Stop by or call any of our locations and a bank associate will be happy to update this information for you.

General Account Information

Never provide your full account number or social security number over the phone.

If you see suspicious activity on your account contact the bank right away.

Click here to see more general guidelines about online tips from www.OnGuardOnline.gov.

Preventing Financial Elder Abuse

Tips to Stay Safe

The American Bankers Association* suggests the following tips to help seniors safeguard their money:

  • Keep personal information private. Never share your social security number, account information, or personal details over the phone or internet, unless you initiated contact with a trusted source.
  • Shred! Shred! Shred! Shred receipts, bank statements, and unused credit card offers before throwing them away so fraudsters can’t piece together your personal information.
  • Don’t let a so-called “advisor” pressure you. Never let a new or untrusted “advisor” pressure you into sharing personal or financial details. They could be a fraudster. Carefully choose a trustworthy person to act as your agent in all estate-planning matters.
  • Check your credit report. Check your credit report at least once a year to ensure no new credit cards or accounts have been opened by criminals in your name. Everyone is entitled to receive a free copy of their credit report annually from each of the three credit reporting agencies, but you must go through the Federal Trade Commission’s website at www.annualcreditreport.com, or call 1-(877) 322-8228.
  • Lock up your checkbook, account statements, and other sensitive information when others will be in your home.
  • Get to know your banker and build a relationship with the people who handle your finances. They can look out for any suspicious activity related to your account.
  • Never pay a fee or taxes to collect sweepstakes or lottery “winnings.”
  • Check references and credentials before hiring anyone. Don’t allow workers to have access to information about your finances.
  • Pay with checks and credit cards instead of cash in order to keep a paper trail.
  • Trust your instincts. Exploiters and abusers often are very skilled. They can be charming and forceful in their effort to convince you to give up control of your finances. Don’t be fooled—if something doesn’t feel right, it may not be right. If it sounds too good to be true, it probably is.

If you are a victim of financial abuse, please talk to the Adult Protective Services, police, one of our Bank Associates, a trusted family member, your clergy, attorney, doctor, or visit https://reportadultabuse.dhs.tn.gov/.